Updated at 17/01/2024

Shpper Software Design FZCO maintains the www.shpper.net Website (“Site”). The following are the terms of use that govern use of the Site (“Terms of Use”). By using the Site you expressly agree to be bound by these Terms of Use and the www.shpper.net privacy policy and to follow these Terms of Use and all applicable laws and regulations governing use of the Site. Shpper Software Design FZCO reserves the right to change these Terms of Use at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. We will note when there are updates to the Terms of Use at the bottom of the Terms of Use. If you violate these Terms of Use, Shpper Software Design FZCO may terminate your use of the Site, bar you from future use of the Site, and/or take appropriate legal action against you.

LIMITED LICENSE: You are granted a limited, non-exclusive, revocable and non-transferable license to utilize and access the Site pursuant to the requirements and restrictions of these Terms of Use. Shpper Software Design FZCO may change, suspend, or discontinue any aspect of the Site at any time. Shpper Software Design FZCO may also, without notice or liability, impose limits on certain features and services or restrict your access to all or portions of the Site. You shall have no rights to the proprietary software and related documentation, if any, provided to you in order to access the Site. Except as provided in the Terms of Use, you shall have no right to directly or indirectly, own, use, loan, sell, rent, lease, license, sublicense, assign, copy, translate, modify, adapt, improve, or create any new or derivative works from, or display, distribute, perform, or in any way exploit the Site, or any of its contents (including software) in whole or in part.

SITE OPERATION: United Arab Emirates is our Country of Domicile. Shpper Software Design FZCO controls this Site from the U.A.E. Shpper Software Design FZCO makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations.

APPLICABLE LAW: The Laws of the United Arab Emirates shall govern the use of the Site and the Terms of Use, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

MULTI-CURRENCY PRICED TRANSACTION, the displayed price and currency selected by you, will be the same price and currency charged to the Card and printed on the Transaction Receipt.

PURCHASES: Shpper Software Design FZCO accepts payment by Visa or Mastercard debit and credit cards in AED for its products and services. All online purchases are also governed by the terms and conditions of respective merchant service providers. Please review respective merchant service provider’s user agreement and privacy policy before entering any transaction. Interpretation. These Terms of Use supersede all other written and oral communications or agreements with regard to the subject matters discussed in these Terms of Use. A waiver or modification of these Terms of Use will only be effective if made in writing signed by an authorized officer of Shpper Software Design FZCO. All refunds will be made onto the original mode of payment.

OFFICE FOREIGN ASSETS CONTROL (OFAC) SANCTIONED COUNTRIES: Shpper Software Design FZCO will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country-specific.

REPRESENTATIONS BY YOU: By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to Shpper Software Design FZCO through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

PERMITTED USE: You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by Shpper Software Design FZCO to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorized by Shpper Software Design FZCO to do so. The content and software on this Site is the property of Shpper Software Design FZCO. The cardholder must retain a copy of transaction records and Merchant policies and rules.

YOUR ACCOUNT: If you use the Shpper Software Design FZCO Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

NO COMMERCIAL USE: This Site may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain Shpper Software Design FZCO’s prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication. Shpper Software Design FZCO will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site.

LINKS AND SEARCH RESULTS: The Site may automatically produce search results that reference and/or link to third-party sites throughout the World Wide Web. Shpper Software Design FZCO has no control over these sites or the content within them. Shpper Software Design FZCO does not guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. Shpper Software Design FZCO does not endorse the content of any third-party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against Shpper Software Design FZCO for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, you may notify us at [email protected].

COPYRIGHT POLICY: Shpper Software Design FZCO may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defense or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties.

INTELLECTUAL PROPERTY: Although Shpper Software Design FZCO is not responsible for the content, quality or accuracy of data provided by users, compilations of such data, text, information and other materials made available to users through Shpper Software Design FZCO’s system. The On-line Materials are Shpper Software Design FZCO’s intellectual property, and are protected by U.S. and international intellectual property laws. The On-line Materials may not be copied or redistributed either in whole or in part without prior written consent of Shpper Software Design FZCO, except as expressly and specifically permitted under these Terms of Use.

The On-line Materials are and will remain the exclusive property of Shpper Software Design FZCO. All rights, titles and interests in and to the On-line Materials will be and remain vested solely in Shpper Software Design FZCO. Under no circumstances will you have any right, directly or indirectly, to own, use, copy, loan, sell, rent, lease, license, sublicense, redistribute, assign or otherwise convey the On-line Materials, or any rights thereto, except as expressly and specifically provided in the Terms of Use. Nothing in these Terms of Use will convey to you any right, title or interest, except that of a license with the express rights and subject to all limitations herein. Nothing in these Terms of Use grants you the right, directly or indirectly, to use the On-line Materials to create a product for resale or to use the On-line Materials in any way that competes with Shpper Software Design FZCO.

You acknowledge and agree that Shpper Software Design FZCO will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the On-line Materials made by or for you. At Shpper Software Design FZCO’s request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to Shpper Software Design FZCO or perfect these rights, titles or interests in Shpper Software Design FZCO’s name. DISCLAIMER OF WARRANTY, LIMITATION OF DAMAGES. Shpper Software Design FZCO MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTY OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS IN RELATION TO THE AVAILABILITY, ACCURACY, VALIDITY, RELIABILITY OR CONTENT OF THESE PAGES AND/OR THE SITE. Shpper Software Design FZCO ALSO DOES NOT MAKE ANY REPRESENTATION OR WARRANTY REGARDING THE ACCURACY OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION THAT IS SUBMITTED, DISPLAYED OR UPLOADED THROUGH THE SITE BY ANY USER. Shpper Software Design FZCO SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SITE, EVEN IF Shpper Software Design FZCO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF Shpper Software Design FZCO WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT OF LIABILITY PERMITTED BY LAW.

VIOLATION OF TERMS OF USE: You understand and agree that in Shpper Software Design FZCO’s sole discretion, and without prior notice, Shpper Software Design FZCO may terminate your access to the Site, or exercise any other remedy available and remove any unauthorized user information, if Shpper Software Design FZCO believes that the information you provide has violated or is inconsistent with these Terms of Use, or violates the rights of Shpper Software Design FZCO, or any third party, or violates the law. You agree that monetary damages may not provide a sufficient remedy to Shpper Software Design FZCO for violations of these Terms of Use and you consent to injunctive or other equitable relief for such violations. Shpper Software Design FZCO may release user information about you if required by law or subpoena.

INDEMNITY: You agree to indemnify and hold Shpper Software Design FZCO, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of or relating to your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site, or your breach of the Terms of Use.

LICENCE GRANTED TO YOU: By providing materials to Shpper Software Design FZCO, including by submitting or uploading content or materials for use on the Site you represent and warrant that you or the owner of all rights to such content or materials has expressly granted Shpper Software Design FZCO an irrevocable world-wide right in all languages and in perpetuity to use and exploit all or any part of the content and materials provided by you. Shpper Software Design FZCO may publish and distribute any such submitted content or materials at its sole discretion by any method now existing or later developed. You agree that you shall waive all claims and have no recourse against Shpper Software Design FZCO for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content or material submitted to Shpper Software Design FZCO. Any communication or materials you send to Shpper Software Design FZCO will be treated as non-confidential and non-proprietary and may be disseminated or used by Shpper Software Design FZCO for any purpose, including, but not limited to, developing, creating, manufacturing or marketing products or services.

ADVERTISING: The Site may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for insuring that the materials submitted for inclusion on the Site are accurate and comply with all applicable laws. Shpper Software Design FZCO is not responsible for the acts or omissions of any advertiser or sponsor.

SEVERABILITY: If any provision of the Terms of Use is held to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect.

Headings & section titles in this Agreement are for convenience and do not define, limit, or extend any provision of this Agreement.

Delivery Policy

For each delivery, Shpper maintains a record of proof of delivery receipt. This proof is typically a document signed or confirmed by the registered customer upon receipt of the delivery. This practice is crucial for maintaining transparency and accountability in our delivery process.
  1. Proof of Delivery For each delivery, Shpper maintains a record of proof of delivery receipt. This proof is typically a document signed or confirmed by the registered customer upon receipt of the delivery. This practice is crucial for maintaining transparency and accountability in our delivery process.
    1. Free Delivery Service We are pleased to offer Free Delivery as part of the comprehensive service provided by Shpper. This policy applies to all standard deliveries, making your shopping experience with us more convenient and cost-effective.
      1. Delivery Time Frame The delivery time for each order is specified individually and communicated to the customer upon acceptance of the offer. We provide a delivery time frame that includes a minimum and maximum date to ensure you have a clear understanding of when to expect your order. This time frame is determined based on various factors such as item availability, shipping distance, and processing times.
        1. Payment Confirmation Process For each delivery, Shpper maintains a record of proof of delivery receipt. This proof is typically a document signed or confirmed by the registered customer upon receipt of the delivery. This practice is crucial for maintaining transparency and accountability in our delivery process.
          1. Upon completing your order, you will receive a payment confirmation which serves as a receipt of your transaction.
          2. This confirmation will be sent to you via email and will also be available in the ‘My Account’ section of the Shpper app.
          3. We strive to send the payment confirmation within one hour of the transaction to ensure you are promptly informed about the status of your order.

        Please note that the delivery times are estimates and may be subject to changes due to external factors beyond our control. Shpper endeavors to keep you updated on any significant changes affecting your delivery.

        For any further inquiries or assistance regarding your delivery, please feel free to contact our customer support team.

        Refund Policy

        At Shpper, we pride ourselves on providing high-quality, custom-tailored services to each of our customers. Due to the unique and personalized nature of our offerings, we adhere to a strict No Refund Policy. This policy is an essential aspect of our business model and is detailed below:
        1. Custom Orders All orders placed with Shpper are custom orders, individually tailored to meet the specific needs and preferences of each customer. Given their bespoke nature, these orders cannot be returned, exchanged, or refunded.
          1. Clear Communication: It is our responsibility to ensure that this No Refund Policy is clearly communicated to our customers at the time of purchase. We strive to make sure that all cardholders are fully aware of this policy before finalizing their transactions, to avoid any misunderstandings or disputes.
            1. No Returns or Exchanges: As each order is custom-made, we are unable to accept returns or exchanges. This policy is in place to uphold the integrity and exclusivity of our personalized services.
              1. Claims for Delivery Issues: In the rare event of a problem occurring during the delivery process, we understand the need for a resolution mechanism. Customers have the right to submit a claim if there are issues with the delivery of their order.
                1. Claim Submission: Customers can submit their claims to our customer service team. It is important to provide all relevant details and evidence related to the delivery issue to facilitate a thorough investigation.
                2. Case-by-Case Investigation: Each claim will be investigated on a case-by-case basis. Our team will review the circumstances surrounding the issue and make a determination based on the specifics of each case.
              2. Resolution: The resolution of any claim will depend on the findings of our investigation. While we maintain a No Refund Policy, we are committed to ensuring customer satisfaction and will seek to address any legitimate concerns that arise during the delivery process.

                Our No Refund Policy is a necessary measure to maintain the quality and exclusivity of our offerings.

                Cancellation Policy

                At Shpper, we are dedicated to providing our customers with high-quality, custom-tailored services. In line with this commitment, we adhere to a No Cancellation Policy. This policy is essential for the efficient operation of our services and is outlined as follows:
                1. Custom Tailored Orders: All orders placed with Shpper are custom-designed to meet the unique requirements and preferences of each individual customer. The process of creating these personalized orders begins immediately upon order confirmation.
                  1. No Cancellation: Due to the bespoke nature of our services, we are unable to accept cancellations once an order has been confirmed. This policy is in place to ensure that resources allocated to creating your custom order are utilized effectively.
                    1. No Returns or Exchanges: As each order is custom-made, we are unable to accept returns or exchanges. This policy is in place to uphold the integrity and exclusivity of our personalized services.
                      1. Acknowledgment of Policy: It is imperative that customers understand and acknowledge this No Cancellation Policy at the time of placing their order. We make every effort to clearly communicate this policy during the order process to avoid any misunderstandings or potential disputes.
                        1. Commitment to Quality: Our No Cancellation Policy allows us to maintain the high standards of quality and exclusivity that our customers expect from Shpper. By proceeding with an order, you are entrusting us with creating a product or service that is tailored specifically to you, and we commit our resources to fulfilling this promise.
                          1. Consultation and Confirmation: We encourage our customers to ensure that they are fully satisfied with the details of their order before confirmation. Our team is always available to discuss and clarify any aspects of our products and services before you finalize your decision.

                            By placing an order with Shpper, you are agreeing to this No Cancellation Policy.

                            Contact Us

                            Don’t hesitate to contact us if you have any questions.

                            1. Via Email: [email protected]
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                            SHPPER SOFTWARE DESIGN FZCO

                            Dubai Silicon Oasis

                            IFZA Business Park, DDP

                            Dubai, UAE

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                            Phone: +971501902914

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